Connecting
The connection guide walks through Advanced USB, Standard USB and Secure Wi-Fi, and what to check when the phone doesn't show up. Connection guide
Support
There's a person at the other end of this address.
Connection help, purchase questions, and anything else.
Include your macOS version, Android version, phone model, the connection you used and the exact message. Screenshots help once private file names and pairing codes are cropped out.
Premium, purchases and refunds
- Browsing and downloads are free. Premium adds copying to the phone, renaming, moving, deleting and parallel downloads.
- The app shows plans and local prices before you buy. Annual Premium renews yearly unless cancelled; Lifetime is a one-time purchase.
- To restore a purchase on another Mac, sign in with the same Apple Account and choose Restore Purchases in PortLine.
- Manage or cancel a subscription in your Apple Account settings. Uninstalling PortLine does not cancel it.
- Refunds are handled by Apple under its policies and your local consumer law.
Privacy and local data
- Files move directly between the phone and the Mac. Nothing is uploaded to us.
- PortLine keeps downloaded and temporary copies on the Mac to serve Finder. The app's settings let you review and remove them.
- Removing a cached copy does not delete the file on the phone. Deleting a file on the phone does.
- Remembered devices and pairing data live in macOS protected storage and can be removed in PortLine.
Common questions
The phone shows 'Not authorized'.
Unlock the phone and look for the USB debugging prompt. Tap Allow, and check 'Always allow from this computer'. If no prompt appears, revoke USB debugging authorizations in Developer options and reconnect.
Finder shows the phone but folders are empty.
The phone is probably locked or in Charging only mode. Unlock it and choose File transfer in the USB notification, then click Refresh in PortLine.
Wi-Fi pairing fails.
Both devices must be on the same network with client isolation off. Check that macOS granted PortLine Local Network access in System Settings → Privacy & Security → Local Network.
A copy is stuck.
Pull the cable and plug it back in, or click Refresh. PortLine resumes from its staged copy. If a file never reached the phone, the app lists it so you can save or discard the copy.
Can I use PortLine on two Macs?
A website license activates one Mac at a time. Premium works offline: a Lifetime license for up to a year at a time, a yearly plan through its paid period plus 7 days while it renews, and a trial until it ends. PortLine refreshes access automatically whenever it is open and online. Recover a lost key by signing in with your purchase email. Replacing a key resets its Mac binding; a Mac that stays offline keeps already-issued access until it next connects or that access’s offline period ends. Lifetime is a one-time license for the supported lifetime of the product, not a promise of perpetual platform compatibility.